Infection Control Complaints and Lapse Disclosure

This page contains reports where an infection prevention and control lapse was found through a complaint, referral (e.g., from a regulatory college), or through disease surveillance. This applies to personal service settings (e.g., nail salons, tattoo or piercing studios) and settings not routinely inspected by public health including regulated health professional settings (e.g., physicians, dentists, or physiotherapists).

Infection control complaints and lapses

When a complaint or referral is received, KFL&A Public Health conducts a non-routine infection prevention and control (IPAC) investigation of the facility to assess practices and procedures. The Ministry of Health and Long-Term Care has directed KFL&A Public Health to publicly disclose more detailed information on IPAC lapses when they are identified. An IPAC lapse is a departure from infection prevention and control standards that could result in infectious disease transmission through exposure to blood or bodily fluids.  Identification of IPAC lapses is based on assessment and investigation of a facility at a point-in-time, and these assessments and investigations are triggered when potential infection prevention and control lapses are brought to the attention of KFL&A Public Health.

If an IPAC lapse is identified, KFL&A Public Health works with the facility to mitigate any hazards to the public and prevent further problems from arising. If the outcome of an investigation indicates a direct health risk to patients, KFL&A Public Health has a process to notify the potentially affected patients, to inform them of the risks, and to provide advice around any necessary medical follow-up.

This webpage contains reports on premises where an IPAC lapse was identified. These reports are not exhaustive, and do not guarantee that the facilities listed and not listed are free of infection prevention and control lapses. It does not include reports of facilities that were investigated by KFL&A Public Health following a complaint or referral but where no infection prevention and control lapse was ultimately identified.

The reports posted on this page reflect only investigations of facilities located in Kingston, Frontenac and Lennox & Addington. Reports are posted on a premises-by-premises basis (i.e., will correspond with one site only).

For more information on these infection prevention and control lapses, or to view a full investigation report for any posted IPAC lapse, please contact Environmental Health, KFL&A Public Health by phone at 613-549-1232 or by e-mail.

Please note: once an IPAC lapse is identified, a report is posted and remains posted for a minimum of 2 years on this webpage.