Mental Health and Substance Use Services

 Age group of service

• Family services for the early years - Services for people who are expectant parents or raising children under 6 years of age.
• Under 18 services - Services for children and youth under 18 years of age. There is often a family component to these services.
• Youth services - Services are designed specifically for adolescents and young adults.
• Adult services - Services usually start at 16 or 18 years of age and extend over the course of the lifetime.
• Services for everyone - Services for people regardless of age. Some of these services do not serve infants and very young children. 

 Service type

• Crisis – 24 hours a day, 7 days a week services - Services people can access any time if experiencing an urgent need for support with mental health and/or substance use concerns.
• Rapid access (same to 3 days) services - Services people can access quickly if experiencing an urgent need for support with mental health and/or substance use concerns. Many of these services involve a single session, support early intervention, and reduce the need for more intensive and intrusive interventions.

• Support groups and education - Groups and resources to support people who are experiencing mental health or substance use concerns.

• Family support groups and education - Groups and resources to support family members and other people who care about someone who is experiencing mental health or substance use concerns.

• System navigation - Services that help people to identify their needs and to access services for mental health or substance use and other pressing needs (e.g., housing, income assistance, etc.).

• Supportive counselling - Counselling often provided in conjunction with other services such as case management and strengthening coping skills, life skills, and relationship skills.

• Clinical mental health counselling - Counselling provided by a regulated health professional to treat mental health concerns.

• Addictions and harm reduction services - Services focus on addiction treatment and harm reduction.

• Psychiatry and other specialized services - Services provided by a psychiatrist or other specialist (e.g., psychologist) to diagnose, treat or direct treatment for mental health disorders.

 Additional considerations

• French language services - Services that are provided in French, including with the help of a translator.
• Indigenous-specific services - Services that are specifically designed for Indigenous people.
• LGBTQI2S-specific services - Services that are specifically designed for people who identify as lesbian, gay, bisexual, transgender, queer, intersex, or Two-Spirited.
• Disability-specific services - Services that are specifically designed for people living with a disability.
• Parenting related services - Services that support parenting.
• Sexual assault and family violence services - Services for people who have experienced sexual assault or family violence.
• Physician referral required - Services that can only be accessed through a physician referral.
• Income-based fee - Services that may have a fee that varies depending on income.

 Service location

• Outreach services - Services where the worker will travel to meet with clients in their home or a location in their local community.
• Phone or web-based services - Services that can be accessed by phone or online.

A

Aboriginal Healthy Babies Healthy Children - Metis Nation of Ontario - A voluntary program that supports Indigenous families with children, prenatal to 6 years of age, in providing the best opportunities for healthy development through family home visiting, service coordination, and referrals.

Aboriginal Healthy Babies Healthy Children - Ontario Native Women's Association - A voluntary program that supports Indigenous families with children, prenatal to 6 years, in providing the best opportunities for healthy development through family home visiting, service coordination, and referrals.

About Kids Health: Mental Health Learning Hub - Hospital for Sick Children - A resource to help parents understand and support child and youth mental health.

Acquired Brain Injury & Addictions/Mental Health Collaborative, Acquired Brain Injury System Navigation of Southeastern Ontario - Providence Care - A consult model that brings together service providers to address the needs of high risk people in Southeastern Ontario with moderate to severe acquired brain injury (ABI) and a comorbidity of mental illness and addictions. Any provider may make a referral as long as they have the consent of the referred person. Recommendations are provided to the lead agency supporting the client. The Collaborative does not provide direct services to clients. Recommendations are provided to the lead agency supporting the client.

• Physician referral forms - Providence Care

Addictions and Mental Health Services-KFLA - Community-based mental health and addiction services and supports for people with addictions or serious mental illness (e.g., schizophrenia, psychotic disorders, bipolar disorder), including case management, housing, problem gambling/gaming, and crisis services.

Addictions and Mental Health Services-KFLA Crisis Services - Immediate professional assessment, support and stabilization to people in crisis. Services include a 24-hour crisis phone line as well as walk-in crisis services in Kingston and Napanee and mobile crisis services during set hours.

ADHD Parent Support Group - A support group for parents raising children and adolescents with ADHD and mental health concerns.

Adult Eating Disorder Program - Kingston Health Sciences Centre - Interdisciplinary support for people experiencing eating disorders.

Physicians referral form  - (PDF) - South Eastern Ontario addictions and mental health serviice access form

Adult Mental Health Program - Kingston Health Sciences Centre - A non-urgent, short-term service that provides individual assessment, group psychotherapy, psychiatric consultation and prescribed pharmacological treatment.

B

 Babaamendam Trauma-informed Care - Ontario Native Women's Association - An Indigenous based trauma informed approach to wholistic healing for self-identified Indigenous women who are survivors of human trafficking and those impacted by violence and trauma.

Be There, Jack.org - An online resource with advice on how to support peers with mental health concerns. 

Bereaved Families of Ontario-Kingston - Support groups for people who have experienced or are preparing for a death, including survivors of suicide.

Boots on the Ground – 24 hours a day, 7 days a week phone service that offers peer support for first responders.

BounceBack Ontario - A skills-building program with telephone coaching to help manage symptoms of depression and anxiety, funded by the Government of Ontario to increase access to psychotherapy service. BounceBack is a shared care model. Primary care providers in walk-in clinics can take on short-term clinical responsibility for clients to enable their participation.

Clients without a regular primary care provider have the option of working through the materials independently without telephone coaching.

• BounceBack program physician referral form (PDF) - Canadian Mental Health Association 

C 

Care by Text, KFL&A Public Health - A free program that sends texts to client's phones to connect new and expectant parents with information about mental health and well being, supports and services in KFL&A as well as opportunities to complete self-screening for depression.

Centre for Abuse and Trauma Therapy - Psychotherapy and support for people who have experienced recent or past abuse or trauma.

Child and Youth Eating Disorder Clinic - Kingston Health Sciences Centre - Interdisciplinary support for children and youth experiencing eating disorders.

• Physician referral form (PDF) - Children and Youth Mental Health program - Eating disorder clinic referral

Child and Youth Mental Health Program - Kingston Health Sciences Centre - The southeastern Ontario regional program for children and youth experiencing mental health disorders. Referrals coordinated with the Maltby Centre. Physicians can e-mail for a referral form. 

Child and Youth Telemental Health - Provides telepsychiatry for children and youth up to 18 years of age and their families living in remote and rural communities. To enter this program, a referral form must be filled out by a primary care provider or mental health agency worker along with the client’s case manager

Child and Youth Urgent Consult Clinic - Kingston Health Sciences Centre - The southeastern Ontario regional program for children and youth experiencing mental health disorders. Referrals coordinated with the Maltby Centre.

• Physician referral form (PDF) - Children and Youth Mental Health program - urgent clinic referral

Children's Outpatient Clinic - Kingston Health Science Centre - A walk-in emergency clinic for pediatric patients. Available Monday to Friday from 9 a.m. to 4 p.m.

Community Connections - Providence Care - A recovery-focused program for people with a mental illness or addiction. Peer support and clinical counselling available onsite.

Community High Intensity Treatment Team - Providence Care - Intensive support services provided by Assertive Community Treatment Teams for people with serious and persistent mental illness in Lennox and Addington Counties. Consultation, support, and capacity enhancement for primary care and service providers from other sectors who contribute to the ongoing care of client population in rural Frontenac, Lennox, and Addington Counties.

• Physician referral form (PDF) - South Eastern Ontario addictions and mental health service access form

ConnexOntario - Free and confidential support to find services for problems with alcohol and drugs, mental illness or gambling. Information inlcudes where the service is located, how to access the service, and how long the wait to access service may be.

D

Developmental Disabilties Consulting Team - Queen's University - An interprofessional service focused on the complex health and mental health needs of people with developmental disabilities and autism spectrum disorder. Physican referral is required for psychiatry. Some services are fee based.

Dual Diagnosis Consultation Outreach Team - Providence Care - Assessment, consultation, and time-limited treatment for people with an intellectual or developmental disability and a mental illness, addiction, and/or behavioural disorder. Consultation, support, and capacity enhancement for primary care and service providers from other sectors who contribute to the ongoing care of client population in their home community.

• Dual diagnosis consultation outreach team referral form (PDF) - Providence Care

 E

Emergency Department - Kingston Health Science Centre - Access to healthcare – including psychiatry – for people who are seriously ill or have suffered a major trauma or medical emergency. Open 24 hours daily.

Emergency Department - Lennox & Addington County General Hospital - Emergency healthcare provided according to the priority of the urgency of the patient’s condition. Open 24 hours daily.

Emergency Services (911) - First response services for people who are in immediate danger or facing a life-threatening situation.

Enhanced Youth Outreach Worker - Maltby Centre - Supports for at-risk youth aged 12 to 21 and their families including clinical counselling and connections with services, in the Kingston census metropolitan area  (including Odessa, Amherstview and Verona).

F 

Family Mediation Worker - Kingston Youth Shelter - Support , referrals and case management for families experiencing conflict with the goal of strengthening family relationships and preventing youth homelessness.

Family Member e-courses - Centre for Addiction and Mental Health (CAMH) - Online courses to support family members of people experiencing mental health and substance use concerns.

Family Resource Centre - Addiction and Mental Health Services-KFLA - Education and support groups for family members of people with mental health concerns.

FASD - Fetal Alcohol Spectrum Disorder Parent Action Group of Southeastern Ontario - A support and advocacy group for family members of people with FASD.

Food For You, Food For Two Prenatal Nutrition Program - KFL&A Public Health - A prenatal education and nutrition program for pregnant women, teens and their support persons. Groceries and childcare provided each week as well as prenatal vitamins to those in need. Transportation may be available. 

FUSE Youth Group - HIV/AIDS Regional Services (Facebook) - A peer support group for LGBTQI2S youth.

G 

Good2Talk Post-secondary Student Helpline - Professional counselling, information, and referrals for mental health, addictions and well-being available 24 hours a day, 7 days a week for post-secondary students.

H 

• Physician referral form (PDF) - Kingston Health Sciences Centre - Heads Up! early Psychosis Intervention program

Healthy Babies Healthy Children - KFL&A Public Health - A voluntary program that supports families with children, prenatal to 6 years of age, in providing the best opportunities for healthy development through family home visiting, service coordination, and referrals.

HIV/AIDS Regional Services - Support services for people living with and affected by HIV/AIDS. Harm reduction supplies and services for people who use drugs.

Hope by CAMH - A mobile app that provides information, tools, and crisis resources to support and guide individuals having thoughts of suicide.

K

Kids Help Phone - Professional counselling, information and referrals available 24 hours a day, 7 days a week to help children and youth with problems - big or small. Website includes resources to help with common challenges.

Kingston Community Health Centres - Counselling and therapy services for individuals, couples, youth, and families, as well as group programs to promote skill development related to self-care, wellness, and managing powerful emotions.

Kingston Interval House - 24-hour crisis line, emergency shelter, second stage transitional housing, counselling, and support for women, children and youth who have experienced family violence. 

• Kingston Interval House crisis line - 613-546-1777 or 1-800-267-9445 - Access to support for women and children who have experienced violence through a 24-hour crisis line.

Kingston Military Family Resource Centre - Mental health and well-being services and supports for military families, medically-releasing Canadian Armed Forces (CAF) members or medically-released veterans and their families; including walk-in sessions, counselling, self-help groups, and navigation.

L 

Lennox & Addington Interval House - 24-hour crisis line, emergency shelter, second stage transitional housing, counselling, and support for women, children and youth who have experienced family violence.

• Lennox & Addington Interval House - crisis line - 613-354-1010 or 1-800-667-1010 - Access to support for women and children who have experienced violence through a 24-hour crisis line.

Lennox & Addington Youth Hub(Facebook) - A hub where youth can access services from multiple agencies in one location, including mental health and addiction services. 

LGBT Youth Line - Peer support through telephone, text and chat services. Sunday to Friday 4:00 p.m. to 9:30 p.m.

M 

Maltby Centre - Mental health services including walk-in counselling clinics, ongoing mental health treatment services (individual, family, group), intensive in-home coaching, crisis intervention, psychoeducational groups (e.g., parenting your anxious child), and access to psychiatry and psychology consultation for clients in service. Manages the centralized triage that includes the Child and Youth Mental Health Program at Kingston Health Sciences Centre.

Maltby Centre crisis support - Immediate, professional support for children and youth in crisis. After hours access provided through AMHS-KFLA Crisis Services.

Mental Health Walk-in Clinic for Transition Age Youth - Maltby Centre - A first-come, first-served counselling session that combines a solution-focused therapeutic conversation and consultation on available service options. 

Metis Nations of Ontario - Mental health and addiction services through a cultural lens, including counselling and specialist services such as psychology, psychiatry, and parent coaching.

MindBeacon - An internet-based cognitive behavioral therapy (iCBT) for those with symptoms mild to moderate anxiety and depression. Services available for 16 years of age and over.

Mind Your Mind - A resource for youth to get information and support for mental health and well-being.

Mood Disorder Peer Support Group - AMHS-KFLA - A support group for adults living with bipolar disorder, anxiety disorder, or depressive disorders, sponsored by the Family Resource Centre, Addictions and Mental Health Services-KFLA. 

Mood Disorders Outpatient Services - Providence Care - Assessment, consultation, and time-limited treatment for adults with complex, treatment-resistant mood disorders and who are experiencing significant functional impairment. Consultation, support, and capacity enhancement for primary care and service providers from other sectors who contribute to the ongoing care of client population in their home community.

• Physician referral form - Providence Care (PDF) - South Eastern Ontario Addictions and Mental Health Service access form. 

Mental Health 101 e-courses - Centre for Addiction and Mental Health (CAMH) - Online courses to understand a range of mental health concerns.

Mental Health and Wellbeing - Arthritis Society - Online learning programs for those with arthritis to learn more about mental health and how to support it. 

Mother Matters - Women’s College Hospital - An eight week online support group for women with mood/adjustment challenges following the birth of their baby.

Motherwise - Addictions and Mental Health Services (KFLA) - A free, confidential service that uses a harm reduction framework to support individuals who are pregnant or parenting children under age 6 who are experiencing addiction issues. Participants do not have to have custody of their children to receive support.

N 

Napanee Area Community Health Centre - Counselling and therapy services for individuals, couples, youth, and families, as well as group programs to promote skill development related to self-care, wellness, and managing powerful emotions. Also provides free naloxone, the drug that temporarily reverses an opioid overdose. 

O 

Opioid Substitution Treatment Programs - Substitution treatment for people with an opioid use disorder is available through a number of sites within KFL&A. A complete list is available at the South East Health Line website. 

 P

Parents for Children’s Mental Health (Kingston chapter) - A support group for parents raising children and adolescents with mental health concerns.

Peer Support Services of Southeast Ontario - Peer support programs and services for people experiencing mental health and/or addiction concerns.

Perinatal Mental Health Service - Psychology Clinic at Queen’s University - Support for new and expecting parents at risk of difficulties with adjustment during the perinatal period as well as those with mild to moderate symptoms of anxiety and/or depression.

Perinatal Mood Disorder Support Groups (Facebook) - Contact KFL&A Child & Babytalk in KFL&A for an up to date list of support groups available in the region. 

Personality Disorders Service - Providence Care - Group-based speciality care for non-psychotic adults who have a diagnosis of a personality disorder. Consultation, support, and capacity enhancement for primary care and service providers from other sectors who contribute to the ongoing care of client population in their home community.

• Physician referral form - Providence Care (PDF) - South Eastern Ontario Addictions and Mental Health Service access form. 

Postpartum Support International - Online support groups and a toll-free help line to support those experiencing mental health concerns in the perinatal period.

PTSD Coach Canada - A mobile app that helps you learn about and manage symptoms of Post Traumatic Stress Disorder (PTSD). Originally created for military personnel but can be used widely. 

Problem Gambling and Gaming Program - Addiction and Mental Health Services-KFLA - Community counselling and treatment to manage gambling, gaming, and process addictions.

Psychology Clinic at Queen's - Psychological assessment and treatment services for difficulties with learning, attention, behaviour, communication or other issues that make day-to-day life difficult.

R 

• Description of a RAAM Clinic 

Regional Outreach-Speciality Mental Health - Providence Care - Assessment and time-limited clinical services for adults with serious mental illness. Consultation, support, and capacity enhancement to support primary care and other providers to contribute to the ongoing care of adults with serious and persistent mental illness.

Resolve Counselling Services - A variety of programs and services to support individuals, couples, and families overcome challenges that affect their emotional and social well-being.

S 

Seniors Mental Health - Providence Care - Time-limited inter-professional outpatient services to clients with late-onset mental health, cognitive and/or responsive behavior issues. Consultation, support, and capacity enhancement for primary care and service providers from other sectors who contribute to the ongoing care of client population in their home community. 

• Physician referral form (PDF) - Providence Care - Seniors mental health outreach referral

Sexual Assault Centre Kingston - Free, confidential support services for survivors of recent or historical sexual violence, regardless of gender or identity.

• Sexual Assault Centre Kingston Crisis Line - 613-544-6424 or 1-877-544-6424 - Confidential and non-judgemental support for survivors and their loved ones provided by volunteers.

Sexual Assault Family Violence Program - Kingston Health Science Centre  - A specialized care for victims of sexual assault or violence behaviour. Accessed through the Emergency Department or Urgent Care.

Sexual Assault Family Violence Program - Lennox & Addington County General Hospital - A specialized care for victims of sexual assault or violence behaviour. Accessed through the Emergency Department.

Street Health Centre - Kingston Community Health Centre - Mental health and substance use services provided through a harm reduction approach for communities marginalized from mainstream health services.

Sunshine Call Program - A program for seniors to meet new people and build a social network. To get involved in the program, call 613-542-1336 or send an e-mail with the subject line “Senior Participant Application."

T 

Telephone Aid Line Kingston - A confidential, anonymous, and non-judgmental volunteer-based support service. 7 p.m. to 3 a.m. 

Thrive - Kingston Community Health Centre (KCHC) - Support for women who are pregnant or parenting children under 6 years of age, who have struggled with substance use at some time during their life. Children do not need to be in the participant's care. 

Tobacco and Cannabis Information Line - KFL&A Public Health - Information  about quitting or reducing the harms of tobacco and cannabis use, smoke-free laws, and support in the community.

Together We Can Conquer Mountains - A support group, hosted by the Maltby Centre, for parents raising transgender and gender diverse children and youth. E-mail for more information.

The New Mentality - The Maltby Centre - Youth Advocacy and Support, united through their commitment to eliminating stigma around mental health issues.

Togetherall - online peer support and self management tool for those with symptoms of mild to moderate depression and anxiety. Services available for 16 years of age and over.

TransFamily Kingston - A peer support group for transgender people, family members, friends and allies.

Trans Lifeline - Peer support for transgender people. 10 to 4 a.m.

Transgender Clinic - Kingston Community Health Centres - Counselling services for individuals who identify as transgender or intersex and their families, in addition to other gender-affirming medical services.

Transitional Age Youth (TAY) Connecter - Youthab - Support and case management for youth with mild, moderate, and severe but stable mental health and addiction issues while they transition from one mental health system to another (child-adult) and/or connect to community supports.

U 

Urgent Care - Kingston Health Sciences Centre - Access to healthcare for people whose injury or illness is not life-threatening but cannot wait for a visit to a family doctor. Open daily from 8 a.m. to 8 p.m.

W 

We Matter - An Indigenous youth-led organization committed to Indigenous youth support, hope and life promotion.

Wellness Together Canada - Online mental health and substance use support, resources and counselling.

Women's Program - Land O'Lakes Community Services - Assistance and counselling for women who have experienced or are experiencing abuse and/or violence in their lives.

Y 

Youth Gambling/Gaming/Technology Addictions, Addictions and Mental Health Services-KFLA

Counselling for young people and family members to address concerns related to gambling, gaming and technology. Concerns can include the nature of the activity, behaviour as a result of the activity, and the amount of time spent.

Youth In Transition Program - Resolve Counselling - Supports for youth who are/were in the care of Family and Children Services to transition to independence.

Youth Outreach Workers - Youth Diversion - Supports for at-risk youth and their families in the Kingston census metropolitan area (including Odessa, Amherstview and Verona) to connect with services.

Youth Program - Rural Frontenac Community ServicesAssists young people in accessing services to prevent homelessness, including services for mental health and substance use concerns.

Quality standards for mental health and addictions

• Health Quality Ontario’s Quality Standards help health care providers and patients understand what quality care looks like. Several of the Quality Standards focus on mental health and substance use.

Mental health and addiction screening tools 

Health Quality Ontario’s Quality Standards - Screening tools.

Edinburgh Postnatal Depression Scale

A set of 10 questions that primary care providers can use to determine if their patient has a low, moderate or high risk of having depression in the perinatal period. Screen at least once in the third trimester and again 6 to 12 weeks postpartum. Consider screening when discussing Glucose Tolerance test results or when completing the GBS screening between 35 to 37 weeks, and again at a postpartum follow up appointment. This resource is available in print only. To order select "mental health" on the print resources for health care providers order form.  

HEADS-ED - An easy-to-use screening tool that primary care providers can use during a patient visit to identify a child or youth's mental health needs.

Additional Resources 

• Addiction Care and Treatment Online Course - University of British Columbia - Information to diagnose and treat patients with substance use disorders using evidence-based treatments along a continuum of care.
• Case-based consultations and education - Providence Care’s Regional Outreach–Speciality Mental Health program - Supports for primary care providers and other professionals who provide services to adults with mental illness in KFL&A.
• Depression and Exercise Toolkit - Canadian Network for Mood and Anxiety Treatment - Designed to support healthcare providers exploring exercise as a treatment option for depression in collaboration with their patient or client.
• Mental Health & Addiction Initiative - Registered Nurses Association of Ontario - Aims to enhance evidence-based care and services related to mental health and addictions across all settings.
• Understanding Stigma online course - Centre for Addiction and Mental Health - Changing attitudes and behaviours among healthcare providers towards people seeking help for mental health and substance use concerns.