In keeping with the Accessibility for Ontarians with Disabilities Act, 2005, KFL&A Public Health is committed to:
- ensuring equal access and participation for people with disabilities,
- providing programs, services, goods, and facilities that are accessible to all,
- implementing a process to ensure that all employees, volunteers, and contractors who provide services on the agency's behalf are provided with appropriate training on the AODA regulations,
- making agency information and communications accessible to persons with disabilities, and
- fair and accessible employment practices that attract and retain employees with disabilities.
KFL&A Public Health shall make reasonable efforts to ensure that:
- Programs and services are provided in a manner that respects the dignity and independence of persons with disabilities.
- The provision of programs and services to persons with disabilities and others shall be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from programs and services.
- Persons with a disability shall be given an opportunity equal to that given to others to obtain, use and benefit from programs and services.
To fulfill this commitment, KFL&A Public Health has reviewed its policies, practices, facilities and services and developed a Multi-Year Accessibility Plan. To serve as a template for KFL&A Public Health to annually review and report on deliverables that have been implemented to address identified barriers to accessibility.
Under KFL&A Public Health's accessibility policy, persons with disabilities may:
- be accompanied by a guide dog or other service animal and use and keep the animal with them unless the animal is otherwise excluded by law,
- be accompanied by a support person,
- use their own assistive devices for the purpose of obtaining, using, and benefiting from KFL&A Public Health's programs and services, and
- request the provision of accessible formats and communication supports for a copy of our policy and any related materials.
Policy
Accessibility for Persons with Disabilities Policy
Procedure
Accessibility for Persons with Disabilities Procedure
Public safety information available in accessible formats:
- Extreme Heat and Cold Health Response Plans
- Cold Weather Injuries
- Heat-Related Illness
- Stop the Spread
- Hand Hygiene
- Reportable Diseases (Health Protection and Promotion Act)
- Food Safety Tips During a Power Failure
- Sampling Drinking Water
- Disinfection of Wells
How to request information in other formats
If you require information in an accessible format and communication supports you may contact us in several ways:
E-mail KFL&A Public Health
Phone: 613-549-1232 or 1-800-267-7875, ext. 1262
Mail: 221 Portsmouth Avenue, Kingston, ON K7M 1V5
Tell us how we're doing
KFL&A Public Health provides several methods, including electronic feedback form, E-mail KFL&A Public Health, telephone number (613-549-1232 or 1-800-267-7875, ext. 1262); or mailing address (221 Portsmouth Avenue, Kingston, ON K7M 1V5) for you to provide feedback on KFL&A Public Health programs, services, goods, facilities, and how we can serve you better. When a response to the feedback is required, it shall be provided within seven (7) business days.