Accessibility

In keeping with the Accessibility for Ontarians with Disabilities Act, 2005, KFL&A Public Health is committed to:

• ensuring equal access and participation for people with disabilities,
• providing programs, services, goods, and facilities that are accessible to all,
• implementing a process to ensure that all employees, volunteers, and contractors who provide services on the agency's behalf are provided with appropriate training on the AODA regulations,
• making agency information and communications accessible to persons with disabilities, and
• fair and accessible employment practices that attract and retain employees with disabilities.

KFL&A Public Health shall make reasonable efforts to ensure that:

• Programs and services are provided in a manner that respects the dignity and independence of persons with disabilities.
• The provision of programs and services to persons with disabilities and others shall be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from programs and services.
• Persons with a disability shall be given an opportunity equal to that given to others to obtain, use and benefit from programs and services.

To fulfill this commitment, KFL&A Public Health has reviewed its policies, practices, facilities and services and developed a Multi-Year Accessibility Plan. To serve as a template for KFL&A Public Health to annually review and report on deliverables that have been implemented to address identified barriers to accessibility.

Under KFL&A Public Health's accessibility policy, persons with disabilities may:

• be accompanied by a guide dog or other service animal and use and keep the animal with them unless the animal is otherwise excluded by law,
• be accompanied by a support person,
• use their own assistive devices for the purpose of obtaining, using, and benefiting from KFL&A Public Health's programs and services, and
• request the provision of accessible formats and communication supports for a copy of our policy and any related materials. 

Policy

Accessibility for Persons with Disabilities Policy

Procedure

Accessibility for Persons with Disabilities Procedure

Public safety information available in accessible formats:

• Extreme Heat and Cold Health Response Plans
• Cold Weather Injuries
• Heat-Related Illness
• Stop the Spread
• Hand Hygiene
• Reportable Diseases (Health Protection and Promotion Act)
• Food Safety Tips During a Power Failure
• Sampling Drinking Water
• Disinfection of Wells

How to request information in other formats

If you require information in an accessible format and communication supports you may contact us in several ways:

E-mail KFL&A Public Health

Phone: 613-549-1232 or 1-800-267-7875, ext. 1262

Mail: 221 Portsmouth Avenue, Kingston, ON  K7M 1V5

Tell us how we're doing

KFL&A Public Health provides several methods, including electronic feedback form, E-mail KFL&A Public Health, telephone number (613-549-1232 or 1-800-267-7875, ext. 1262); or mailing address (221 Portsmouth Avenue, Kingston, ON  K7M 1V5) for you to provide feedback on KFL&A Public Health programs, services, goods, facilities, and how we can serve you better. When a response to the feedback is required, it shall be provided within seven (7) business days.